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Case Study - Hunters Landrover

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Inchcape Retail (Hunters Landover Bristol)

June 2008

7.30am

Call from the service manager, urgent request to attend site as when unlocking the building had found the complete showroom had flooded and water is still pouring in from the ceiling.

7.50am

Our first response team arrive to evaluate the water ingress. Water is still pouring through the ceiling. The electric was immediately isolated, which meant all telephone a data infrastructure is down!

Water is turned off!.

8.00am

Call to ProAct2it’s Electrical engineers to attend site to start the drying out process and check all light fittings, electrical sockets.

8.04am

The Landrover part,s department was on the first floor and it was found that a 45mm heating pipe had burst.
On further investigation a precariously stack of 4 Landrover Sport Alloy wheels fallen over in the night landing on the heating pipes.

8.20am

ProAct2it’s Response team started pumping out water from the showroom.

8.30am

ProAct2it’s Electrical Engineers arrive, check all light fittings, socket remove all appliances.
Test circuits and re-connect electric supply.

8.45am

Second response team arrive with 2no Wet vacuums for the carpets in the reception area and 4no de-humidifiers.

9.30am

ProAct2it’s electrical engineers leave site works complete and tested.
Doors re-opened to the public!
ProAct2it’s Heating engineer arrives and replaces damaged heating pipe, re-fill and test heating system.

10am

All React 2it engineers leave site knowingly completing a challenging sin aero, Our prime objective was to ensure that the business could continue trading with the minimum of downtime.